Returns & Exchanges
At Ersa Nails, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for unused products in their original packaging.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully pack the items in their original, unopened packaging to ensure they are not damaged during transit back to our warehouse.
Ship the Items
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Receive Your Refund
Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing